As of November 12th, 2017, we will be introducing new charges on voucher deposit payments for users that do not place the correct reference number in their transfers or don’t place correct voucher orders before sending their payments.
The below charges will be deducted from users under the following circumstances:
- A charge of 150 AED will be deducted from the user’s payment if a bank transfer is initiated without placing a voucher order.
- A charge of 100 AED will be deducted from user’s payment if the user fails to add the User ID or enters the wrong reference that doesn’t match the reference available on the ‘Deposit Money’ page under ‘Buy Bitcoin’ tab when sending a bank transfer.
- A charge of 150 AED will be deducted from the user’s payment if the user fails to add the User ID as well as send the payment without placing a voucher order.
- A charge of 100 AED will be deducted from the user’s payment if the user initiates an online payment from a different bank account that is not registered with.
To avoid any of the charges above, we urge all our customers to place a voucher order before initiating their payments to our accounts as well as adding only the correct User ID as a reference number on their transfers (check instructions on ‘Deposit Money’ page).
If you have any questions, please don’t hesitate to reach out to our Customer Support team. We’re always here to help!