International AED withdrawals are live

We are very pleased to announce to all our users in Saudi Arabia, Kuwait, and Bahrain that international AED withdrawals are now restored on our platform. You can now withdraw your AED funds to your local bank account.

Please allow up to 10 working days for your funds to reach your account.

For further support or information, please visit our Knowledge Center, or contact our support team.

Thank you for using BitOasis!

Terms & Conditions:
1. International AED withdrawals are available to users in Saudi Arabia, Kuwait, and Bahrain only.
2. Oman users are required to provide their IBAN number in order to successfully complete a bank transfer.
3. International AED withdrawals take up to 10 working days to process.

 

New reduced trading fees on BitOasis digital asset exchange

Continuing our promise to be the most competitive exchange for our users in the Middle East, we are pleased to announce that we have reduced our trading taker fees on digital asset pairs to start from 0.15% and our maker fees to 0.1%. Your fees can go as low as 0.035% depending on your 30-day trading volume.

Simply place an order on the Exchange platform in order to benefit from our new fees automatically! What’s more, you can also benefit from an additional 50% discount on our new digital asset trading pair fees until August 31st, 2018.

For further support or information, please visit our Knowledge Center, or contact our support team.

Thank you for using BitOasis!

Terms & Conditions:
1. This offer is available for our users based in United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, and Oman only.
2. This offer is valid on fully verified accounts only.
3. The transaction fee discount is available on the Exchange platform only and is not valid on the BitOasis wallet.
4. If you are a new user and your account verification is rejected by BitOasis, you will not benefit from the discounted trading fees.
6. This offer is valid until August 31, 2018, only.

Introducing new reduced fee structure on BitOasis digital asset exchange

Continuing on our promise to be the most competitive exchange for our users in the Middle East, we are pleased to announce that we have reduced our trading taker fees on digital asset pairs to 0.15% and our maker fees to 0.1% and lower. What’s more, you can also benefit from an additional 50% discount on our new trading fees until August 31, 2018. Simply place an order on the Exchange platform in order to benefit from our new fees automatically!

For further support or information, please visit our Knowledge Center, or contact our support team.

Thank you for using BitOasis!

Terms & Conditions:
1. This offer is available for our users based in United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, and Oman only.
2. This offer is valid on fully verified accounts only.
3. The transaction fee discount is available on the Exchange platform only and is not valid on the BitOasis wallet.
4. If you are a new user and your account verification is rejected by BitOasis, you will not benefit from the discounted trading fees.
5. This offer is valid until August 31, 2018, only.

Ethereum Classic (ETC) is now available on BitOasis Trading Exchange

We are very pleased to announce that Ethereum Classic (ETC) is now available on our digital asset trading exchange.

Our users across United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, and Oman can now buy, sell and trade ETC with 0% transaction fees until August 31st, 2018. In order to start trading ETC, simply fund your account using our wire deposit option and place buy, sell, or market orders to start trading.

What’s more, you can also trade our new digital asset pairs ETCBTCBCHETH, LTCBTC, ZECBTC, ETHBTC, XRPBTC, and BCHBTC on the BitOasis trading exchange.

To start trading with the new digital asset pairs, simply visit our trading exchange.

For further support or information, please don’t hesitate to contact our support team.

Thank you for using BitOasis!

Terms & Conditions:
1. The transaction fee discount offer is available for our users based in United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, and Oman only.
2. This offer is valid on fully verified accounts only.
3. This offer is only available on the Exchange platform and is not valid on the BitOasis wallet.
4. This offer is valid until August 31st, 2018.

Our coin deposit process has changed

In an effort to improve your digital asset deposit process, we have changed our coin deposit process. To deposit coins, please follow the below simple steps:

Step 1: Visit the “Deposit” coins page. Confirm that you agree with all the coin deposit Terms and Conditions in order to proceed.

 

Step 2: Select the coin you would like to deposit by clicking on the coin icons.

Step 3: Copy your receiving address and paste into your external wallet to withdraw your coins.

You can check our deposit restrictions and limits guideline for further information.

For any further support, please don’t hesitate to get in touch with our support team.

Thank you for using BitOasis!

Verify your account and get 0% trading fees for 7 days

We are pleased to announce that, for a limited time only, you can trade on the Trading Exchange platform and pay 0% transaction fees for 7 days, if you verify your account prior to September 1st, 2018. To verify your account, please follow the below simple steps in order to benefit from this offer:

Step 1: Login to your BitOasis account and proceed to verify your account by clicking on the “Increase Limits” page on the “Buy Bitcoin” tab.

Step 2: Fill in the required information and click ‘Submit’ to proceed. Your application will then be forwarded to the BitOasis team for verification. Once your account is verified, you will receive a confirmation email and the discount will automatically be activated on your account for 7 days.

For further support or information, please don’t hesitate to contact our support team.

Thank you for using BitOasis!

Terms & Conditions:
This offer is only available for our users in United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, and Oman.

[IMPORTANT]: We have updated our bank deposit details

As part of our ongoing efforts to serve you better, we have updated our Wire Deposit process. Please note the updates below:

  • Our bank account details have changed effective July 25th, 2018. In order to ensure your payments are processed accurately and in a timely manner, please ensure to use our updated bank account details when initiating your wire transfers. Any wire transfers made to our previous bank account post-July 30th, 2018, will be reversed, and the payment will not be processed. 

In order to initiate a wire deposit to our new bank account, please follow the below simple steps: 

Step 1: Please visit the Deposit Money page in order to begin placing a voucher. Fill in the AED amount that you would like to transfer. You will now have the option of selecting between two unique AED values. Please select any of the values, note down your User ID number, click ‘confirm’ to proceed.

Step 2
: Once you have confirmed your voucher order and have noted your unique AED voucher value and User ID number, please initiate a transfer to us using our new bank account details. Please ensure you include BitOasis User ID, and that your wire transfer amount matches your unique AED voucher value in order for your payment to be processed in a timely manner.

  •  Our Local and International minimum voucher amounts have been updated:

– Local voucher orders now have a minimum amount of 300.01 AED.
– International voucher orders now have a minimum amount of 5,000.01 AED.

  • We are also pleased to announce that we are now able to extend the wire deposit feature to all Emirates NBD customers.

– If you are an Oman user, you are kindly requested to provide us your IBAN number in order to initiate a withdrawal to your personal bank account.

–  If you transfer an amount that does not match the amount you select on the “Deposit Money” page, it could take up 3 working days to process your payment, and a charge of 150 AED will be applied.

– If you do not enter your BitOasis User ID or enter a User ID that does not match the information on your “Deposit Money” page, it could take up to 3 working days to process your payment, and a charge of 100 AED will be applied.

For further support or information, please don’t hesitate to contact our support team.

Thank you for using BitOasis!

BitOasis New Knowledge Center Launch

We are very pleased to announce to all our users across the Middle East & North Africa that we have launched our new Knowledge Center.

Our Knowledge Center is dedicated for our users to provide them the needed guidance when using our platform. The Knowledge Center is detailed and broken down into topics for easy browsing. There is also a quick search option to simplify the browsing even further. The Knowledge Center should cover anything from sign up and verification to trading pairs, exchange orders and many more. It offers a place where our customers can quickly find answers for additional customer support along with our dedicated Client Relations team.

We are hard at work to improve our services in order to meet the growing demand of our customers. We’ll be rolling out more services and features to make your experience as smooth and seamless as possible.

If you can’t find your answer in our knowledge base, please don’t hesitate to reach out to our support team.

We’d love to hear from you!

Coin deposit guidelines on BitOasis trading exchange

To deposit digital assets from an external wallet, you’ll find your coin receiving addresses by clicking on the “Deposit Coins” page. It is important to note the following when you are depositing coins:

1- Coins transferred to the wrong address or ETH deposited from smart contract with only an equivalent amount of 10k USD or higher, will be recovered. It usually takes 4-6 weeks to recover lost funds. $150 recovery fee is applied for any recovery; the equivalent amount will be deducted from the recovered amount. An Additional 10% fee is required if BCH was sent to BTC segwit address.

2- Each coin has its unique address. The below information is necessary to identify your payment, please do not do deposit without this information;
BTC: when depositing BTC, you’ll need to make sure you are transferring to a BTC address.
BCH: When depositing BCH, you need to make sure you are sending BCH. Please always double-check the address type before doing a deposit.
XMR: Depositing XMR requires adding a unique payment ID.
XRP: Depositing XRP requires adding a unique tag.

3- ETH smart contract deposits ARE NOT SUPPORTED on BitOasis trading exchange. We do not support any ECR20 tokens. If you are unsure if your deposit will be sent by smart contract, please contact the sender before doing a deposit.

4- We do not support USDT deposits or deposits to any coins that are not listed on the “Deposit” page. If you are unsure if you can deposit a certain coin, please get in touch with our support team.

If you have any questions, please don’t hesitate to reach out to our support team.

ETH-BTC, XRP-BTC and BCH-BTC trading pairs now available on BitOasis trading exchange

We are excited to announce new digital asset trading pairs on BitOasis trading exchange.

Our exchange users across United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, and Oman can now trade ETHBTC, XRPBTC, and BCHBTC on the BitOasis exchange with discounted fees of 50% until July 20th, 2018.

To start trading with the new digital asset pairs, login to BitOasis and select trading exchange. If you have any questions, please don’t hesitate to reach out to our support team.

Thank you for using BitOasis!